Privacy Policy

Effective Date: 2026-10-29
Last Updated: 2026-10-29

This Privacy Policy describes how EverKnown, LLC ("Company," "we," "our," or "us") collects, uses, processes, stores, discloses, and otherwise handles information in connection with EverKnown, including our websites, applications, interview tools, recording experiences, AI features, editing services, family collaboration tools, storage services, and related products and services (collectively, the "Service").

This Privacy Policy applies to customers, account holders, storytellers, interview participants, family members, collaborators, website visitors, prospective customers, and other individuals whose information is processed through the Service.

By using the Service or providing information to us, you acknowledge the practices described in this Privacy Policy.

Certain processing may also be governed by our Terms of Service, participant releases, promotional releases, biometric notices, order terms, or other agreements.

1. THE NATURE OF OUR SERVICE

The Service is designed to help individuals and families capture, preserve, organize, edit, enhance, and share personal histories and audiovisual stories.

Because of the nature of family storytelling, information submitted to the Service may be highly personal and may concern individuals other than the account holder.

Depending on what users choose to discuss or upload, User Content may reveal information concerning:

family relationships;
childhood;
marriages and divorces;
births and deaths;
ancestry;
ethnicity;
race;
religion;
political beliefs;
occupations;
military service;
immigration;
financial circumstances;
medical conditions;
disabilities;
traumatic events;
criminal or legal matters;
sexual orientation;
intimate relationships;
personal correspondence;
deceased individuals; and
other private or sensitive matters.

Users control what information they choose to provide.

2. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of the Service, from other users, from service providers, or from third-party integrations.

A. Account and Contact Information

This may include:

name;
email address;
telephone number;
mailing address;
account credentials;
account preferences;
family or household relationships;
profile information; and
other contact information.

B. Transaction Information

We may collect information relating to:

purchases;
subscriptions;
products ordered;
payment status;
billing address;
transaction history;
refunds;
promotional codes; and
customer-service activity.

Payment card information may be processed directly by third-party payment processors rather than stored by Company.

C. User Content

We may process materials submitted through or in connection with the Service, including:

video recordings;
audio recordings;
interviews;
photographs;
scanned photographs;
home movies;
documents;
letters;
journals;
family records;
genealogy materials;
questions submitted by family members;
answers to interview questions;
comments;
descriptions;
captions;
dates;
locations;
names;
family relationships;
personal stories;
personal memories;
biographical information;
metadata;
editorial instructions;
importance or priority designations; and
completed or partially completed projects.

Collectively, these materials may be referred to as "User Content."

For the protections in this document, Family Content means User Content supplied for a family or personal storytelling project, the personalized Outputs created for that project, and information derived from those materials, including transcripts, summaries, images, voice or video excerpts, embeddings, classifications, and content-derived statistics or other representations. These protections continue to apply when such information is aggregated, anonymized, or de-identified. Family Content does not include technical website or Service usage information that does not contain, reproduce, reveal, or derive from the substance of those materials.

D. Audio, Video, Voice, and Image Information

When you use recording or media-processing functionality, we may collect and process:

your image;
likeness;
voice;
appearance;
gestures;
facial expressions;
speech;
background imagery;
other people appearing in recordings;
ambient sound; and
technical information associated with recordings.

Our systems may analyze these materials for functions such as transcription, speaker separation, editing, image quality, audio quality, scene detection, content classification, and other production functions.

E. Interview Information

AI-assisted interviews may process:

previous answers;
follow-up responses;
topics discussed;
emotional or narrative themes;
family-submitted questions;
transcript information;
conversational context; and
other information needed to conduct or improve the interview experience.

F. Information About Other People

Users may provide information about family members, friends, colleagues, deceased persons, historical figures, or other individuals.

The person providing such information is responsible for having any rights or permissions required by law.

G. Device and Technical Information

We may automatically collect:

IP address;
browser type;
device type;
operating system;
device identifiers;
app version;
referring pages;
pages viewed;
timestamps;
session information;
crash information;
diagnostic information; and
network information.

H. Usage Information

We may collect information regarding how users interact with the Service, such as:

features used;
buttons selected;
interview progress;
project progress;
uploads;
downloads;
viewing activity;
editing activity;
user preferences;
collaboration activity; and
other interaction information.

I. Communications

We may retain communications with Company, including:

support requests;
emails;
chat messages;
surveys;
feedback;
customer-service calls; and
communications concerning a project.

J. Marketing Information

We may process:

marketing preferences;
advertising interactions;
referral information;
campaign identifiers;
promotional participation; and
information obtained through advertising and analytics platforms.

3. SENSITIVE PERSONAL INFORMATION

User Content may contain information considered sensitive under applicable law.

Depending on jurisdiction, this may include:

government identifiers;
precise geolocation;
financial information;
genetic information;
biometric information;
health information;
racial or ethnic origin;
religious or philosophical beliefs;
union membership;
sexual orientation;
information concerning sex life;
immigration or citizenship information;
contents of certain private communications; and
other legally protected categories.

We process sensitive information when reasonably necessary to provide the Service, at your direction, with consent where required, or as otherwise permitted by law.

Where applicable law provides a right to limit certain processing of sensitive personal information, we honor that right as required.

4. HOW WE USE INFORMATION

To the maximum extent permitted by applicable law and consistent with notices and consents provided to you, we may use information to:

provide the Service;
establish and maintain accounts;
conduct AI-assisted interviews;
generate interview questions;
provide follow-up questions;
record audio and video;
transcribe recordings;
identify speakers;
organize User Content;
create project timelines;
analyze photographs and videos;
categorize materials;
extract metadata;
improve audio or video quality;
create drafts;
create final productions;
generate captions and titles;
generate summaries;
generate other project materials;
provide collaboration functionality;
facilitate sharing;
process payments;
communicate with customers;
provide customer support;
troubleshoot problems;
maintain the security of the Service;
prevent fraud and abuse;
enforce our agreements;
comply with legal requirements;
protect Company and others;
conduct analytics;
measure Service performance;
conduct research and development;
improve our interview methodology;
improve editing systems;
improve user experience;
develop new products and features;
test technologies;
evaluate artificial-intelligence systems;
develop, test, evaluate, or improve EverKnown's internal systems, subject to the Family Content restrictions in Sections 6 and 7;
personalize the Service;
market Company products;
measure advertising performance; and
conduct other lawful activities reasonably related to operating our business.

5. ARTIFICIAL INTELLIGENCE PROCESSING

Artificial intelligence is a core component of the Service.

AI systems may process User Content to perform functions including:

speech recognition;
transcription;
language understanding;
question generation;
conversational interviewing;
summarization;
content categorization;
image analysis;
video analysis;
scene detection;
speaker identification or separation where permitted;
narrative analysis;
metadata generation;
content recommendations;
editing;
audio enhancement;
image enhancement;
video enhancement;
generation of titles, captions, narration, graphics, or other material; and
quality assurance.

Some AI functionality may be supplied by third-party technology providers.

Accordingly, Family Content may be transmitted to or processed through third-party AI systems acting on our behalf to provide the requested Service. This includes running existing models to conduct interviews, transcribe, edit, summarize, and create project materials. It does not authorize a provider to use Family Content to train, fine-tune, or improve its own models, general-purpose models, or models for other customers. Company will require provider arrangements consistent with these restrictions.

6. AI TRAINING AND PRODUCT IMPROVEMENT

Company may use information generated through use of the Service to develop, test, evaluate, secure, and improve EverKnown's internal technologies and systems. This may include testing prompts, evaluating interview or editing quality, measuring transcription accuracy, improving question selection and organization, detecting errors, improving safety, and developing EverKnown functionality.

This is not a promise that no model development or internal improvement will ever occur. Family Content may be used for internal EverKnown development or improvement under Company's control, subject to applicable law, contractual commitments, and any required consent or user choice.

Company will not permit an outside company to use Family Content to train, fine-tune, or improve that company's own models, general-purpose models, or models for other customers. Necessary processing by providers on EverKnown's behalf is allowed only within the purposes and restrictions described in this Policy.

Company will not sell Family Content, license it for independent use, or commercialize it as a content or data product. This restriction includes Family Content-derived information even after aggregation, anonymization, or de-identification. It does not prevent charging for the requested EverKnown Service, sharing at your direction, or the separate explicit promotional authorization described in Section 10. Promotional authorization does not authorize outside-company model training or sale of Family Content.

Where applicable law requires consent or provides a right to opt out of particular processing, Company will obtain consent or provide the required mechanism.

7. DERIVED AND DE-IDENTIFIED INFORMATION

We may derive information from User Content and Service activity, including metadata, statistics, embeddings, classifications, topic labels, technical measurements, model evaluations, performance data, usage patterns, and quality measurements.

Information derived from Family Content remains subject to the Family Content protections in Sections 5 and 6. Aggregating, anonymizing, or de-identifying it does not create permission for outside-company model training, independent licensing, sale, or commercialization as a content or data product.

For information derived solely from technical website or Service usage activity that is not Family Content, we may use, retain, disclose, license, commercialize, or otherwise process lawfully aggregated or de-identified information for lawful business purposes, subject to applicable law and the other notices and choices in this Policy.

We may maintain de-identified information in de-identified form and may take reasonable measures designed to prevent re-identification where required by law. Retention does not remove the restrictions applicable to Family Content.

8. WHEN WE DISCLOSE INFORMATION

We may disclose information to the following categories of recipients.

A. Service Providers and Contractors

We may provide information to companies that assist us with:

cloud hosting;
data storage;
content delivery;
artificial intelligence;
transcription;
video processing;
image processing;
audio processing;
editing;
payment processing;
customer support;
analytics;
communications;
email delivery;
cybersecurity;
fraud detection;
legal compliance; and
other business functions.

B. Project Owners and Collaborators

Information submitted to a family project may be available to the project's account holder, storyteller, invited family members, collaborators, or other authorized participants.

The scope of access depends on project permissions and functionality.

C. At Your Direction

We may disclose information when you:

share a project;
send a viewing link;
invite another person;
publish material;
download and distribute an Output;
connect another service; or
otherwise instruct us to disclose information.

D. Professional Advisers

We may disclose information to lawyers, accountants, insurers, auditors, consultants, financial advisers, and other professional advisers.

E. Corporate Transactions

Information may be transferred or disclosed in connection with:

financing;
investment;
merger;
acquisition;
asset sale;
bankruptcy;
restructuring;
reorganization;
due diligence; or
transfer of all or part of our business. Family Content transferred in such a transaction remains subject to the Family Content protections in this Policy; the transaction does not authorize independent model training or sale of Family Content as a content or data product.

F. Legal and Safety Purposes

We may disclose information where we reasonably believe disclosure is necessary or appropriate to:

comply with law;
respond to subpoenas or legal process;
respond to law-enforcement requests;
protect legal rights;
investigate fraud;
enforce agreements;
protect users;
protect Company;
protect physical safety; or
address security incidents.

G. Advertising and Analytics Partners

Subject to applicable law, we may use analytics and advertising technologies that disclose certain identifiers, internet activity, device information, or marketing information to advertising, measurement, or analytics partners.

Where such activity constitutes a "sale," "sharing," or "targeted advertising" under applicable privacy law, we provide applicable opt-out rights.

Family Content is not sold as advertising inventory or provided to advertising partners for independent use. Public promotional use of Family Content requires the separate explicit authorization described in Section 10.

Privacy laws use terms such as "sale" and "sharing" more broadly than ordinary commercial usage.

For example, certain transfers of online identifiers to advertising partners may legally constitute a sale or sharing even where no money is paid for the information.

Where required by applicable law, you may opt out of:

sale of personal information;
sharing for cross-context behavioral advertising; and
processing for targeted advertising.

Requests to opt out of sale, sharing, or targeted advertising may be submitted to admin@everknown.co. State the privacy choice you want to exercise. Stephen Oliver monitors this inbox.

Where required, we recognize qualifying browser-based opt-out preference signals, including Global Privacy Control.

Company does not knowingly sell personal information of children in violation of applicable law.

10. PROMOTIONAL USE OF USER CONTENT

Private Family Content is not automatically authorized for public advertising or promotional use by using or purchasing the Service, accepting the ordinary Terms, or participating in an interview.

Company may use Family Content in public marketing only with separate explicit authorization identifying the material and the permitted promotional use. A separate promotional release may record that authorization. Sharing within your family or at your direction does not by itself authorize Company marketing.

Promotional authorization does not permit outside-company model training, independent content or dataset licensing, or sale of Family Content. The scope and duration of authorized promotional use are governed by the separate authorization and applicable law.

11. TESTIMONIALS AND REVIEWS

Independent reviews that customers post about Company remain subject to applicable consumer-review laws.

We do not claim ownership of independent consumer reviews merely because the reviewer is a customer.

If a person separately authorizes Company to use a testimonial, interview, case study, or promotional recording, Company may use that material in accordance with the applicable promotional release.

Where required, Company may disclose incentives, compensation, relationships, or other material connections associated with testimonials.

12. CHILDREN

The Service is intended for use by adults.

Children under 13 may not independently establish accounts or directly submit personal information to Company without legally sufficient parental or guardian authorization.

Family projects may nevertheless include photographs, videos, recordings, stories, or other information concerning children.

Where Company knowingly collects personal information directly from a child in circumstances governed by the Children's Online Privacy Protection Act or another applicable child-privacy law, Company will obtain verifiable parental consent where required.

Where separate parental consent is legally required for disclosure to third parties, targeted advertising, or another purpose, Company will obtain such consent.

We do not knowingly use children's personal information for targeted advertising in violation of applicable law.

Information concerning children will be retained only for as long as reasonably necessary for the purpose for which it was collected or as otherwise permitted by law.

Parents or guardians may contact admin@everknown.co regarding information concerning a child.

13. BIOMETRIC INFORMATION AND VOICE INFORMATION

Ordinary photographs, videos, and voice recordings are not necessarily regulated biometric identifiers merely because they depict a face or contain a voice.

However, certain technology may generate or process information such as:

voiceprints;
scans of face geometry;
fingerprints;
iris or retina scans; or
other biometric identifiers.

If Company offers functionality that collects or creates regulated biometric identifiers or biometric information, Company will provide any notice and obtain any consent required by applicable law.

Where required, the notice will identify:

the biometric information being collected;
the purpose of collection;
how the information will be used;
how long the information will be retained; and
the categories of recipients to whom it may be disclosed.

Company will not sell, lease, trade, or otherwise profit from regulated biometric identifiers where prohibited by law.

14. BIOMETRIC RETENTION AND DESTRUCTION POLICY

Where Company possesses information governed by a biometric privacy law requiring a public retention policy, Company follows the following policy unless a shorter period is required.

Regulated biometric identifiers and biometric information will be retained only for the period reasonably necessary to accomplish the specific purpose for which they were collected.

For information subject to the Illinois Biometric Information Privacy Act, Company intends to permanently destroy such information when the initial purpose for collecting or obtaining it has been satisfied or within three years of the individual's last interaction with Company, whichever occurs first, unless retention is otherwise permitted or required by applicable law.

Company may instruct applicable service providers to delete such information in accordance with contractual and legal requirements.

15. HEALTH AND MEDICAL INFORMATION

Family interviews may include discussion of health, medical conditions, diagnoses, disabilities, family medical history, or other health-related information.

Company is not a healthcare provider merely because such information is processed through the Service.

Unless Company has expressly entered into a Business Associate Agreement or other agreement establishing different obligations, the Service should not be assumed to be a HIPAA-covered medical-record service.

Users should not use the Service as their sole repository for medical records.

16. INFORMATION CONCERNING DECEASED PEOPLE

Family-history projects frequently concern deceased individuals.

Privacy and publicity rights concerning deceased persons vary by jurisdiction.

We may process information concerning deceased individuals where provided by users.

The person providing material concerning a deceased person is responsible for obtaining estate, copyright, publicity, or other authorization where legally required.

17. DATA RETENTION

We retain information for periods reasonably necessary for:

providing the Service;
maintaining projects;
completing transactions;
processing payments;
allowing downloads;
maintaining account history;
resolving disputes;
providing customer service;
preventing fraud;
protecting security;
complying with law;
enforcing agreements;
establishing or defending legal claims; and
conducting legitimate business operations.

Retention periods may vary depending on the type of information.

User Content may be retained while an account or project remains active and for a commercially reasonable period afterward.

Following deletion, information may remain temporarily in:

backups;
disaster-recovery systems;
security records;
fraud-prevention systems;
logs;
legal archives; or
systems maintained by service providers.

Such copies may be inaccessible in the ordinary course of business and deleted according to applicable retention schedules.

De-identified information may be retained indefinitely where permitted by law. Any retained information that is Family Content remains subject to the restrictions on outside-company model training, independent licensing, sale, and commercialization described in Sections 5 through 7.

18. USER DELETION REQUESTS

Users may request deletion of eligible information through admin@everknown.co or by emailing admin@everknown.co.

Deletion rights are subject to applicable legal exceptions.

We may retain information where reasonably necessary to:

complete transactions;
provide requested services;
protect security;
prevent fraud;
exercise legal rights;
comply with law;
maintain financial records;
resolve disputes;
enforce agreements; or
satisfy another permitted exception.

Deleting a project from active Service functionality may not immediately eliminate every backup copy.

19. SECURITY

We use administrative, organizational, physical, and technical safeguards designed to protect information.

No system can guarantee absolute security.

Accordingly, Company cannot guarantee that:

information will never be accessed without authorization;
encryption will never be compromised;
service providers will never experience a security incident;
data will never be lost; or
malicious actors will never circumvent security controls.

Users are responsible for safeguarding their own credentials and devices.

Once an Output, video, photograph, transcript, or other material is downloaded, shared, sent, published, copied, or otherwise disclosed by a user, Company may no longer be able to control that information.

Users should carefully consider:

who receives project links;
who is invited to collaborate;
whether recipients may download content;
whether material should be posted publicly; and
whether sensitive family information should be distributed.

Company is not responsible for redistribution by persons to whom a user has voluntarily provided access.

21. COOKIES AND SIMILAR TECHNOLOGIES

We and our partners may use:

cookies;
pixels;
software development kits;
local storage;
tags;
session technologies; and
similar technologies.

These technologies may be used for:

authentication;
security;
preferences;
analytics;
functionality;
marketing;
attribution; and
advertising.

Where required by law, users may manage non-essential cookies through Cookie Settings.

22. EMAIL, TEXT, AND OTHER COMMUNICATIONS

We may send transactional communications concerning:

accounts;
purchases;
projects;
interview invitations;
family questions;
security;
service changes;
billing; and
customer support.

Where permitted, we may also send promotional communications.

Users may unsubscribe from promotional email using the unsubscribe mechanism provided in the communication.

Transactional communications may continue while necessary to administer an account or transaction.

EverKnown text notifications

If you choose EverKnown text notifications, we use your verified phone number, your separate notification choices, consent records, and message delivery and opt-out records to provide and operate the notifications you requested. These notifications cover your scheduled conversations and Stories shared with you that you are authorized to access. Verifying a phone number for account sign-in does not enroll you in these notifications.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may disclose information necessary to deliver and operate these notifications to messaging service providers, including Twilio, and telecommunications carriers acting to provide the service. You can withdraw your notification choices in Account → Notifications, or reply STOP to stop texts to that number. For help, reply HELP or contact admin@everknown.co.

23. INTERNATIONAL PROCESSING

Company is based in the United States.

Information may be processed and stored in the United States and other countries where Company or its service providers operate.

Data-protection laws in those jurisdictions may differ from those of your home jurisdiction.

Where legally required, we implement appropriate mechanisms relating to international transfers.

24. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have privacy rights depending on the applicability of state law.

These may include the right to:

confirm whether we process your information;
know or access information;
obtain a copy of information;
correct inaccuracies;
delete information;
obtain portable information;
opt out of sale;
opt out of targeted advertising;
opt out of certain sharing;
opt out of certain profiling;
limit certain uses of sensitive personal information;
withdraw consent;
appeal denial of a privacy request; and
receive non-discriminatory treatment for exercising privacy rights.

The precise rights available depend on your jurisdiction and the applicability of the relevant statute.

25. CALIFORNIA PRIVACY NOTICE

If the California Consumer Privacy Act, as amended, applies to Company, California residents may have rights including:

the right to know;
the right to access;
the right to delete;
the right to correct;
the right to opt out of sale or sharing;
the right to limit certain uses and disclosures of sensitive personal information; and
the right to non-discrimination.

Categories of personal information we may collect include:

Identifiers: name, contact information, IP address, account identifiers.

Customer Records: billing and transaction information.

Protected Characteristics: information voluntarily revealed through family stories.

Commercial Information: purchases and subscriptions.

Biometric Information: where legally regulated functionality is intentionally used.

Internet Activity: website and application usage.

Geolocation: general location and, where enabled and necessary, more precise location.

Audio, Electronic, Visual, or Similar Information: recordings, images, videos, and interviews.

Professional Information: occupation and employment information contained in User Content.

Education Information: education history contained in User Content.

Sensitive Personal Information: information voluntarily provided through stories or other Service functionality.

Inferences: themes, preferences, topics, relationships, or other inferences generated from information provided to the Service.

We use and disclose these categories for the purposes described throughout this Privacy Policy.

Privacy requests may be submitted through admin@everknown.co.

26. AUTHORIZED AGENTS

Where applicable law permits use of an authorized agent to submit a privacy request, we may require evidence that the agent has legal authority to act for the individual.

We may also verify the individual's identity directly unless prohibited by law.

27. IDENTITY VERIFICATION

Before fulfilling certain privacy requests, we may need to verify identity.

Verification may depend on the sensitivity of the requested information.

We may decline a request where we cannot reasonably verify identity or authority.

28. APPEALS

Where applicable law provides a right to appeal Company's response to a privacy request, an appeal may be submitted to:

admin@everknown.co, monitored by Stephen Oliver

The appeal should identify the original request and explain the basis for the appeal.

29. DO NOT TRACK

Some browsers transmit "Do Not Track" signals.

Because no universally accepted technical standard governs all such signals, Company may not respond to traditional Do Not Track signals unless required by law.

Where legally required, Company honors qualifying universal opt-out mechanisms such as Global Privacy Control.

30. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to or integrations with third-party services.

Company is not responsible for the privacy or security practices of third parties operating under their own policies.

Users should review those policies independently.

31. BUSINESS TRANSFERS

If Company undergoes a merger, acquisition, financing, bankruptcy, asset sale, restructuring, or similar transaction, information may be disclosed or transferred as a business asset, subject to applicable law.

Any successor may assume Company's rights and obligations relating to such information.

32. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy.

The "Last Updated" date will identify the latest version.

Where required by law, we will provide additional notice or obtain consent before materially changing the way previously collected information is used.

33. CONTACT US

Privacy questions, requests, opt-outs, and appeals may be directed to:

EverKnown, LLC
7901 4TH ST N, STE 300
ST. PETERSBURG, FL 33702
United States

Privacy contact: Stephen Oliver
Privacy requests and appeals: admin@everknown.co
Website: EverKnown

Stephen Oliver monitors this inbox. Naming a privacy contact does not represent that Company has appointed a formal Data Protection Officer.